• In case you wish to cancel an order, simply contact Johmsarren customer service on supportinfo@johmsarren.com. If the items have not been shipped, we will cancel the order and refund the full value with the exception of orders received where the payment is made with PayPal. Charges paid to PayPal will not be refunded as PayPal does not refund those charges back to Johmsarren. The refund will be in the same form as the payment. Any orders that are subject to custom making, any modifications, alterations or have been resized at the customer’s request, cannot be cancelled before shipping or refunded after purchase.
  • You can return products (except for those marked as exceptions) for a full refund if you return the item(s) to us within 45 days of placing the order. The shipping charge will not be subject to refund.
  • Before returning anything, the customer should contact Johmsarren (via email supportinfo@johmsarren.com) and quote the invoice number and the reason for the return before receiving a Return Authorisation Number (RAN) via e mail from Johmsarren. The RAN must be quoted on the Star Jewels invoice sent along with the return. Any returns without an RAN or the Star Jewels Invoice will result in a delay in processing.
  • Returned products must be in their original packaging, with instructions, warranty document and all parts included including the original tags on the product, in a fully re-saleable condition without showing any signs of use for any amount of time.The protective coverings on the watch must not be removed. Items must not have been used or assembled or worn in any way. The Star Jewels invoice copy must also be included with the return shipment to avoid any delays in processing the refund. Johmsarren reserves the right to refuse a refund on any item not deemed to be re-saleable or if any of the above terms have been breached.
  • The parcel and its contents are the customer’s responsibility until they are received at our warehouse. We strongly recommend that customers use a registered postal service and retain proof of postage. Johmsarren is not responsible for returned goods being lost or damaged in transit. Please ensure the product is well packaged (as per the original shipment from us) to avoid any damage during transport back to our warehouse, so that the product arrives at our warehouse in a re-saleable condition. All returns are at the customers risk and responsibility. All expenses relating to a return are the customer’s responsibility. In cases where Johmsarren provide a Return shipping label, it is the customers responsibility to take the parcel to their preferred post office for shipping back.
  • For accepted returns, a refund will be processed within 5 working days to the original tender type used while paying for the order that is subject to the refund.
  • Johmsarren are unable to provide updates on returns. In case a returned item is not compliant with policy, an email will be sent with the reason why and the stock returned back. For accepted returns, warehouse approve and inform accounts who process the refund. Once refunded, an email with the details is forwarded.
  • If the item was faulty or damaged on arrival, please contact our Customer Care team within 48 hours of receipt and we will get back to you with the correct course of action. The same applies in case an incorrect item is received. We are unable to replace an incorrectly supplied item till the item has been returned to us from the buyer.
  • For return of faulty item(s), we will do our best to contact the supplier and order you a replacement. Replacement items can only be provided subject to availability. If this is not possible, we will refund the cost of the purchase including shipping charges.
  • Periodically, we will feature items that cannot be returned for a refund/exchange, unless faulty. These items will be marked as such in the description. All personalised items and items made to or ordered to measure cannot be returned for a refund/exchange.
  • Returns are very expensive for a deep discount business like Johmsarren. Transaction charges paid to payment processors of up to 6.5% of the total order value are not refunded back to Johmsarren in case of refunds. Johmsarren reserve the right to decline and cancel all further orders from customers whose history of returns is deemed to be unfair or excessive.
  • The address for returns is: Johmsarren, Suite 23, 112 McEvoy Street, Alexandria, NSW, 2015, Australia.